Technical Support

By Nioxus

Dedicated to resolving your problems, we at Nioxus strive to provide nothing but the best support and consultation for our valued clients.

Get the help you need from the experts at Nioxus.

See our pricing page for details on membership discounts applied to technical support options

See our pricing page for details on membership discounts applied to technical support options

 

What you receive with

CONCIERGE

What you receive with

HELP DESK TICKETS

What you receive with

SUPPORT CASE

A Concierge Appointment is focused on providing guidance, consulting, and thought leadership based on years of Ninox application design and development experience. Concierge Appointments are excellent for increasing your knowledge and understanding of the Ninox platform across a wide variety of topics.

Any topic can be discussed during concierge hours, and you can pre-pay as many hours as you need.

The difference between Help Desk tickets and Support Cases is the complexity and time needed to resolve them.

Unlimited Help Desk tickets are included for paid members. In the course of using the Ninox platform you’ll find a wide variety of flexibility and structure to support your organization and Nioxus can support you in meeting your goals.

Response time to Help Desk tickets is based on membership level. For more information visit our membership page.

A Support Case is focused on a very specific problem or issue. Examples of cases include coding errors, data model issues or content visualization challenges.

There is no limit on time spent addressing a Support Case, but each case is limited to a specific issue defined ahead of time by the client.

Depending on the issue, a Concierge Appointment could be more appropriate. 

What you receive with

CONCIERGE

A Concierge Appointment is focused on providing guidance, consulting, and thought leadership based on years of Ninox application design and development experience. Concierge Appointments are excellent for increasing your knowledge and understanding of the Ninox platform across a wide variety of topics.

Any topic can be discussed during concierge hours, and you can pre-pay as many hours as you need.

$150 per hour

What you receive with

HELP DESK TICKETS

The difference between Help Desk tickets and Support Cases is the complexity and time needed to resolve them.

Unlimited Help Desk tickets are included for paid members. In the course of using the Ninox platform you’ll find a wide variety of flexibility and structure to support your organization and Nioxus can support you in meeting your goals.

Response time to Help Desk tickets is based on membership level. For more information visit our membership page.

Free for Members

What you receive with

SUPPORT CASE

A Support Case is focused on a very specific problem or issue. Examples of cases include coding errors, data model issues or content visualization challenges.

There is no limit on time spent addressing a Support Case, but each case is limited to a specific issue defined ahead of time by the client.

Depending on the issue, a Concierge Appointment could be more appropriate. 

$150 per Support Case

What you receive with

DATA MODEL REVIEW

The data model is the foundation of every Ninox Database.  As such, it’s crucial that you design and construct your foundation correctly so that you get the database you need.  Our Ninox Database experts will review your database and provide you with detailed feedback regarding best practices, things you may want to change and enhancements that may serve you well as you build your Ninox solution. Our experts are happy to work with you to make sure your data model is just right.

When we perform a database assessment, we start by evaluating the overall schema / data structure of the application looking for any opportunities for a more efficient design while also identifying potential constraints to future expansion of the application. We consider your design in the context of the rules of database normalization as well as in the context of the overall goals and objectives of the application itself. From there, we move on to assessing the configuration of each table and screen focusing on the use of specific field types and the applications of formulae.

Finally we evaluate UI/UX by looking at the key screens and forms in the system. We focus on screen flow and the user experience and look for opportunities to improve operational efficiency and the intuitiveness of the UI itself.

At each step, we record detailed notes regarding both our positive and constructive findings and provide all of this documentation back to you at the conclusion of our evaluation.

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